tru tips


Please feel free to book online or call us at 980.406.3060

We recommend booking services in advance so we can best accommodate your request. 

Walk-ins are not available at this time.

If it’s your first facial treatment with us, please arrive 10 minutes before your scheduled appointment. 


TRU ESTHETICS Appointment Cancellation / No Show Policy: UPDATED JULY 2019

You will receive a 48 hours email and or text reminder from our booking system, Booker, and it uses the area code of where your phone number originates from.  You can opt in for both reminder types or if you have a preference let us know.  Please check your spam for initial emails. 

We require that you give a minimum 48 hours notice in the event that you need to reschedule or cancel your appointment. 

This allows for other TRU guests to be scheduled; as we want all of our guests to be able to enjoy their services as needed. 

For LESS than a 48 hours notice a $35 fee will be applied. 

For SAME DAY cancellations or NO SHOW, anything LESS than 24 hours you will be charged 50% of your facial services. Brow appointments will be charged $35. 

No future appointments can be scheduled without the payment of this fee.

Additionally, if you are more than 10 minutes late without prior notice for a scheduled appointment, we will consider this a missed appointment and the charge of 50% of your facial services will be applied. 

If you are 10 minutes or more late for your appointment, we reserve the right to remove parts of the service to accommodate or cancel the appointment entirely and apply the charge of 50% of your facial services. 

If you have any questions regarding this policy, please let a TRU team member know and we will be glad to clarify any questions you have. 

We TRUly appreciate your business and Thank You So Much!


We accept cash, all major credit cards, and we have GIFT CARDS available in any amount. 


We request and appreciate cash gratuity for our staff.  


In an effort to provide a place of repose, we ask that you please turn your phone to vibrate upon arrival.  Sit back, relax and enjoy your experience to the fullest while allowing others to do the same.


For more information on our return policy on products, please contact us.

tru faq's


With BROWS, we specialize in professionally shaping, finding, arching, growing out, you name it we do brows the right way!  We are Charlotte’s Best Brow Boutique! Check out our brow work via our Facebook and or Instagram page. 

At TRU ESTHETICS, we want you to take an interest in your skin, not only from an esthetic or beauty point of view, but also as a long-term investment in overall health and well-being.  

We are dedicated to education and helping you look and feel your best!

We will assess your skin and home care routine, as well as address any skin conditions of concern. We work with all skin types, all ages, and all ethnicities. Whether it is sun-damage, acne, rosacea, aging, preventative care, or you want to feel restored and rejuvenated, come see the TRU results!

Are facials beneficial to Men and Teens? How do I decide what is best for me?

YES, facial treatments are beneficial not only for Women, but for Men and Teens. We all have skin; therefore we all need to properly take care of it. We all are subject to environmental stresses, dirt, debris, oils, toxins, UV exposure, and the general process of aging.

Facial treatments along with a proper home care routine are crucial to maintaining and maximizing your TRU results. We believe in customizing the treatment that best suites your skin’s needs. 

For every first appointment we provide a full consultation with our Focus Facial, it allows us to get to know you and your skin!

We will always assess your skin and consult with you about your skin and skincare goals and wellness lifestyle.

How often should I receive a facial treatment?

Facial treatments are recommended on a consistent monthly basis to achieve maximum results. The time between appointments is also based on the condition and concerns of your skin goals and lifestyle. 

Treatment plans are individualized for each client and recommended appointments are discussed during each visit.

Our skin will always be moving forward in aging so we want to keep it healthy, rejuvenated, and ready for all life throws at it! 

If we add environmental stresses, pollution, and toxins and more, we can see how our skin gets off balance. Whether it is to prevent or repair, facial treatments should be a necessary part of your life.

In general, once your skin is at its optimal health; skin treatments should be performed every 4 weeks. Your skin cells at a youthful stage turns over about every 28 days, however as we age our ability to recover and repair damages lessens and the days increase. If we add environmental stresses, pollution, and toxins and more, we can see how our skin gets off balance. Whether it is to prevent or repair, facial treatments should be a necessary part of your life.

Lastly, remember, your skin is your largest organ. It is the first thing presented in all situations. As fashion, trends, seasons, and time comes and go’s, your skin will be with you every day for the rest of your life. 

Whether it is a professional brow shape to enhance and frame your face, treating aging, acne, rosacea, sun damage, or preventative care, there is a treatment and need for everyone!

Let us help you reveal your TRU BROWS, SKIN, and BEAUTY!